Frequently asked questions

How to order?
Select "Add to Cart," then proceed to checkout from your cart.

Is payment data safe?
Yes! Our 100% secure system is monitored by our tech team.

Estimated delivery time?
Processed in 1-3 days; shipping confirmation emailed afterward.

Tracking available?
Yes—tracking details are provided post-purchase.

Shipping fees?
Costs vary by destination. Enter your address to calculate fees.

Combined shipments?
Typically, items ship individually.

Return guidelines:
30-day full refunds / 180-day store credit. Refunds processed in 10 business days (possible delays).

Free gift policy:
Return gifts if the order no longer meets promo criteria, or pay to keep them.

Can I edit my order?
No edits/cancellations after submission. Returns are refunded (minus shipping).

Need help?
Visit our FAQ or email: gemstoneerik63940@hotmail.com